Administration & Operations

September 2025

Inaugural A&O Employee Picnic

A&O hosted its inaugural department picnic on September 17 in the Center for the Arts Lobby. A&O leadership served barbecue and sides to a stream of more than 300 employees throughout the three-hour event that featured cornhole and a raffle.

Successful Patriot Web Upgrade

Patriot Web, George Mason University's self-service site for managing personal, administrative, and academic information, was upgraded this month to a new, modern interface with improved navigation. A soft launch of the new environment was made available for use on September 1 at the Patriot Web login page. The prior version of Patriot Web was disabled on Tuesday, September 30.

Microsoft 365 Storage Update

ITS continues to implement new storage quotas to manage growth within our Microsoft 365 (M365) environment. The next phases include administering new email and calendar quotas, creating a MyHub request process for more MS Teams and SharePoint space, investigating M365 retention policies, and refining the account lifecycle process. For quota information and updated project details, see the M365 Storage Roadmap.

AI Autumn of Literacy Kicks-off

AI Autumn of Literacy Kicks-off

On Tuesday, September 9, ITS hosted the inaugural Copilot Chat Prompt-A-Thon, marking the beginning of a series of AI-focused workshops and training sessions that will be offered throughout the academic year. The Prompt-A-Thon brought together students, faculty, and staff for an engaging introduction to Copilot Chat. Microsoft experts were on hand to guide participants through interactive demos and real-time exploration of this powerful generative AI technology.

The AI Toolkit provides university-supported AI tools and support for integrating AI into work or classrooms, with more AI-focused events planned at the Johnson Center:

Launch of Workshops to Address Top Enterprise Risks

Enterprise Risk Management workshops for the identified top enterprise risks for FY26-27 have begun to take place. These workshops are focused on refining risk definitions, describing risk drivers and current controls, and identifying top mitigation actions to address these enterprise risks. These workshops will continue throughout fall 2025.

Activities Community Wellness Center Building Substantially Completed

The new Activities Community Wellness Center has been substantially completed and is expected to be ready for use by mid-October following final safety inspections. The new 25,000 square foot facility features two full-sized basketball courts, other athletic courts, and meeting spaces for the university’s 350-plus student groups, as well as providing practice space for the Green Machine.

TimelyCare Well-Being Services for Employee

Risk, Safety, and Resilience is in the process of implementing TimelyCare well-being services for faculty and staff, which offers 24/7 virtual health and well-being services, fully independent of campus health and well-ness resources with no insurance required and no copays.

Employees can access immediate emotional support (TalkNow), scheduled mental health counseling, health coaching, self-care tools, and medical care for low-acuity issues. TimelyCare also provides a dedicated Guidance Line that faculty/staff can call to get expert help in identifying and connecting students in distress with appropriate resources.

This service is expected to be available to all employees by January 2026.

AI-Powered License Plate Recognition introduced at Mason Square

Parking Services introduced a new AI-powered license plate recognition system in the Van Metre, Vernon Smith, and Fuse garages that makes parking a faster, more convenient experience for the Mason community and visitors alike. Developed and operated by George Mason’s long-time partner, Metropolis, this cutting-edge platform makes parking seamless. Permit holders simply drive in and out as their license plate serves as their credential — no swiping or tickets required. Guests can quickly register their license plate and payment method on a mobile device, with charges processed automatically upon exit.

Institute for Biohealth Innovation Biomedical Research Laboratory (BRL) on the Science and Technology Campus supports infectious disease research and fosters collaborations with other national and global laboratories. The BRL operates as a central core facility to advance research and develop novel diagnostics, therapeutics, and vaccines against viral and bacterial infectious agents by a diverse population of internal and external investigators. The facility is capable of housing multiple species and has a variety of established animal models, with an emphasis on aerosolized exposures. The BRL is fully approved and licensed for work by the CDC and USDA and is accredited by the AAALAC. Photo by Evan Cantwell/George Mason University

Biomedical Research Laboratory Receives No Findings

The laboratory was issued no findings from the Center for Disease Control, a rare accomplishment that is reflective of exceptional teamwork across Facilities, Safety, Operations, Research, and students being committed to upholding the highest safety and research standards.

George Mason University, FUSE building, Mason Square, Arlington VA.

Fuse Building Shortlisted for Environmental Award

The recently opened Fuse building at Mason Square has been nominated and put on the shortlist for an Environmental Impact Award from P3 Awards. The ceremony will be held in late October in New York.

August 2025

Campus and Facility Preparations Support Successful Fall Semester Launch

Extensive summer preparations resulted in a smooth start to the fall semester, with Facilities receiving 20 percent fewer work orders during the fall student move-in. Some of the preparation work completed included:

  • 5,000 residences readied for student move-in
  • Solar panel installation on the President’s Park Greenhouse
  • Combined heating and cooling plant chiller installed
  • 400 pounds of campus-grown produce redistributed
  • 11,000-plus pounds of Patriot Packout items re-homed
  • 38 tons of cardboard recycled from student move-in
  • 29 Classrooms refreshed
  • 139 elevator phones transferred to cellular service

A&O Holds Leadership Retreat to Shape Direction of Department

Senior Vice President and Chief Operating Officer Julie Zobel hosted the first A&O leadership retreat for Administration & Operations (A&O) on August 7 and 8, gathering the department’s unit leaders and their direct reports at the Smithsonian Conservation Biology Institute in Front Royal, Virginia. The 40-person group conducted Emergenetics teambuilding, organizational visioning, and identified priorities for the newly formed department.

SciTech Job Fair Draws More Than 1,400 Local Residents and Displaced Federal Workers

SciTech’s job fair on August 15, drew far more participants than expected, requiring additional space and support for the surprisingly high turnout. Held at the request of U.S. Representative Suhas Subramanyam (VA-10), the successful collaboration provided support to the region’s workforce and strengthened community partnerships, while demonstrating the campus’s utility as a host for large-scale events.

10 condo was purhased by the university to provide affordable housing options for SciTech faculty, staff, and graduate students.

University Affordable Housing Initiative Acquires Ten Innovation Town Center Condominiums

George Mason has closed on ten condo units in the Innovation Town Center, adjacent to the SciTech Campus, as part of the university’s $10 million commitment to making housing more affordable for faculty, staff, and graduate students. The units will be available below market rates, similar to Fairfax’s Masonvale housing, where rents were recently reduced. This initial acquisition strengthens Mason’s presence in the emerging Innovation District, with additional purchases anticipated to support long-term growth and engagement.

Updated Emergency Preparedness Training Launched

Annual mandatory Emergency Preparedness Training was updated and launched in August on MasonLeaps, the university’s online, self-service learning and performance system. Based on feedback from the university community, training is condensed, easier to navigate, and a test-out option is now included. These changes will reduce the time and compliance burden on faculty and staff and is expected to improve training compliance.

Canon Awarded Contract for University Print, Mail, and Copy Services

Canon USA, George Mason’s partner in print, mail, and copy services since 2016, has been awarded a new five-year contract that began on July 1, 2025, with an option for a five-year extension. The agreement includes a $150,000 signing bonus, and technology upgrades such as a refreshed multi-function-device (MFD) fleet, a new smart locker system in the HUB, cloud-based support, and Wi-Fi compatible devices.

Freedom Aquatic and Fitness Center

Freedom Aquatic and Fitness Center Sets All-time Annual Membership Record

Annual membership rates continue to grow at the SciTech center, closing out July 2025 with over 500 more memberships than in July 2024, and breaking the previous high membership watermark from 2019. This achievement marks a significant milestone in the center’s post-pandemic recovery, having achieved a positive net operating result for FY 2025. The growth is attributed to a concerted effort to increase marketing campaigns and community partnerships, while leasing underutilized space to generate revenue and provide enhanced offerings to members.

Emergency Risk Management

Risk, Safety, and Resilience Security Initiatives

Emergency Management and University Events partnered to implement a physical security rubric into George Mason’s event registration process, 25live. George Mason will pilot this security process enhancement in FY26 to determine security requirements for internal and external events, before establishing it permanently in FY27, incorporating learnings from the pilot phase.

A working group has been established to examine the installation, use, maintenance, and testing of panic buttons installed throughout the university; procedures will be produced to mitigate false alarms and improve the utility of panic buttons.

July 2025

Patriot Packout 2025 Diverted More Than 17,000 Pounds of Reusable Items

During student moveout this spring and summer, Patriot Packout 2025 successfully diverted over 17,000 pounds of reusable items through reuse and food recovery and provided them to the George Mason and local community partners during, representing 30% growth over 2024 diversion statistics.

Patriot Packout 2025 also piloted new specialty waste reduction and recycling initiatives, in collaboration with the Recycling & Waste team, providing residential students access to specialty recycling streams. Part of George Mason University's year-round waste reduction and educational program, Patriot Packout reduces campus waste generation and provides students, faculty, staff, and alumni with opportunities to participate.

Successful Completion of RAMP Implementation Enhances Research Administration Efficiency and Compliance

George Mason has completed the multi-year implementation of the Research Administration Management Portal (RAMP), a collaborative effort by the Office of Sponsored Programs, Information Technology Services, and the Enterprise Project Management Office. This integrated system streamlines research administration by consolidating critical functions into a single platform, reducing duplication of effort and better supporting faculty and staff.

RAMP enhances compliance with sponsor regulations through automated workflows and reminders and improves reporting and decision-making by capturing research-related data in one system. The portal includes seven modules: Grants, Agreements, Safety, Conflict of Interest and Conflict of Commitment, Institutional Review Board, Institutional Animal Care and Use Committee, and Payroll Certification. This milestone represents a significant advancement in George Mason’s research infrastructure and administrative efficiency.

Initiated Implementation of institutional Risk Management Information System (RMIS)

George Mason began implementation of a Risk Management Information System application, led by Operational Risk Management. The RMIS will manage and coordinate the university's risk and insurance-related information and will serve as a centralized platform for risk managers to collect, store, analyze, and report data related to business risk and insurance coverage. Having received approval from the university’s Executive Administration Domain Council, this application will facilitate decision-making, streamline workflows, provide better risk visibility, while reducing costs, improving compliance, and increasing efficiency.

Canvas launched to replace Blackboard

Milestone in Canvas Learning Management System Transition with Sunset of Blackboard

George Mason reached a significant milestone in its transition to Canvas, the new Learning Management System (LMS), when access to Blackboard, the previous LMS, was ended on July 15, 2024. Canvas was piloted in summer 2024, with instructors having the option to use either Blackboard or Canvas during the fall 2024 and spring 2025 semesters.

Development of FY26-27 Enterprise Risk Management Priorities

As part of the development of the Enterprise Risk Management priorities for FY26 and FY27, interviews with key university leaders have been completed. The interviews help update the university risk register, gain information about key components of top enterprise risks, and begin the process of identification of key mitigation actions to be taken to address enterprise risks for the next biennium.

Successful Stormwater (MS4) Program Audit

Department of Environmental Quality audited George Mason’s MS4 Program for compliance with state permit requirements. 132 of 155 audit questions were in compliance, with 22 deemed not applicable, and only one corrective action found, which will be addressed promptly. The results of the March 2025 audit were received on July 17, 2025.

Chartwells Higher Education selected as new dining partner at George Mason.

Chartwells Higher Education Begins as New Dining Service Partner

After a two-year RFP process—including stakeholder interviews, focus groups, benchmarking, and review by a broad-based voting committee—George Mason selected Chartwells Higher Education to manage Mason Dining, effective July 1, 2025. As Mason’s largest outsourced contract, this 10-year agreement is projected to generate $455M in gross revenue, with a $116M return (25.5%) and $19M in capital investment.

Chartwells, a national leader in campus dining, was chosen for its strong residential dining program that aligns with the needs of our campus community. They succeed Sodexo, Mason’s dining provider for more than 30 years.

Monumental renews contract for EagleBank Arena entertainment services

Monumental Sports & Entertainment awarded contract to manage EagleBank Arena

Monumental, which has managed EagleBank Arena for the past 40 years, has been awarded a new five-year contract beginning July 1, 2025, with an option for a five-year extension. The new agreement includes priority blackout dates to support Intercollegiate Athletics needs, including basketball practices, special events, and postseason play.

The previous agreement generated $3.1M in university returns in FY24 and $2.5M in FY23. These returns are expected to grow under the new contract, which increases Mason’s minimum guaranteed payment. In 2024, the arena reached a record-high attendance of 623,000 guests, hosting 30 concerts and numerous athletic events—the most concerts since its 1985 opening.

Innovation District at SciTech Campus

Governor Youngkin announces $2.6 million Investment in Innovation District Anchored by Science and Technology Campus

The 3,800-acre Innovation District, led by George Mason in partnership with Prince William County and the City of Manassas, will accelerate scientific advancement, bolster startups and established employers, and create high-quality jobs.

Supported by a $2.6 Million GO Virginia grant and an additional $1.3 million in funds coming from local businesses, government and higher education partners, the funding will help launch the Innovation District and roll out programs aimed at making Northern Virginia a national hub for research-driven industries.